#loveHR Adria 2025
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Žaklina Teofilović
Director Human Resources MTU Maintenance Serbia
With extensive experience across all areas of human resources, Žaklina Teofilović is a knowledgeable and dynamic HR professional with expertise in resourcing and talent planning, learning & development, performance and reward, employee engagement, employee relations, organizational development and design, service delivery, HR strategy, and solutions.
As Director of Human Resources at MTU Maintenance Serbia, she brings an entrepreneurial mindset, pragmatism, and a passion for people, enabling her to solve business challenges, foster strong relationships with top-level management, develop internal talent, and cultivate integrity and a positive team spirit.
A true HR and people enthusiast, Žaklina firmly believes in creating an environment where employees can thrive. Recognizing potential and unlocking talent is her greatest passion. She actively coaches and supports others in expanding their roles, ensuring continuous development and empowerment within the organization.
She holds an MSc degree in Organization and Human Resources from the Faculty of Economics, Belgrade University, as well as a CIPD Certificate in Human Resources from the Chartered Institute of Personnel and Development, London, UK.
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Amera Muftić, Head of HR at NLB Bank Sarajevo, member of NLB Group
With over 25 years of experience in Human Resources, Amera Muftić is an accomplished HR expert currently serving as the Head of HR at NLB Bank Sarajevo. Amera has a strong track record of transforming organizational culture, leading talent management strategies, and driving HR initiatives that align with business objectives. Prior to joining NLB Bank, Amera held key HR positions at leading financial institutions such as Sberbank and Raiffeisen Bank in Bosnia and Herzegovina, where she developed a deep expertise in talent management, performance management, and HR optimization. Amera has focused on developing and implementing strategies that drive organizational growth and foster talent development.